Shareef Mahdavi's Premium Experience Network — Don't Just Survive, THRIVE!

Become a Member

Join the Premium Experience Network and gain access to the latest news and ideas from the business world, translated into the world of premium medical practices. Basic membership is open to all. As a member, you will receive ideas and insights to help you create and stage a better customer experience for patients. The future potential of elective medicine is indeed large, and requires providers and staff to “raise their game” in order to realize this potential and influence consumers to spend discretionary income on medical procedures. Over 3,000 members are already using the Premium Experience Network to enhance their premium practices. Read What they have to say!

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Video: Shareef Mahdavi describes the role of customer experience

membership benefits what to expect who should join

Stand out. As elective medicine providers look more and more “the same,” you will be better able to differentiate based on patient (customer) experience. The more you stand out, the more you are rewarded in the marketplace.
Charge premium fees with greater confidence and less defensiveness
Achieve greater value for your services when considering elective procedures such as advanced LASIK or presbyopic-corrrecting IOLs
Engage in discussions with your peers, right on this site.

Better inspire and train your staff by drawing from a wide range of ideas
Get more timely access to new business concepts that apply to your practice)
Email notification when new content is published
Tailor your watching/listening/reading experience to your schedule - access PEN content when and where you want

Content will be delivered through multiple forms of media: video, audiocasts, articles with commentary, and blog entries
Each new broadcast is published as “bite size” pieces that can be viewed in under 10 minutes (e.g., between patients!)
Members have the ability to comment on and discuss every broadcast, as well as rate the posting and share it through a multitude of sharing tools: email and Twitter, to name a few.

You are notified by e-mail whenever new content is published
You can view content at your desktop, laptop, or any phone device capable of streaming video (eg, iPhone)
All broadcasts are archived and available to members at all times.

Physicians
...who view themselves as premium providers in their community
...who don’t like to discount their services
...who want their staff to become more skilled at presenting fees
...who want to keep up with the latest business insights without compromising their schedule.
...that seek out new ideas to grow and build their practice.

Practices
...that are looking for new ways to differentiate their offering.
...that want to grow based on a better customer experience (which is sustainable) rather than based on advertising (which is expensive).

And...
Medical industry sales, marketing and executives
Anyone who likes reading and commenting about customer service and customer experience

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